Customer Support (Dutch Speaking)

TL;DR

Customer Support (Dutch Speaking): Assisting Dutch-speaking users with platform inquiries via chat, email, and phone, with an accent on quick and effective problem-solving and mistake correction. Focus on maintaining high customer satisfaction, collaborating with the CX team, and providing support during peak event times.

Location: Hybrid, must be based in or near Amsterdam (max 1 hour commute).

Company

hirify.global is a platform enabling fans to safely buy and sell tickets for events globally.

What you will do

• Provide customer service to Dutch-speaking fans via chat, email, and phone.
• Resolve seller mistakes and identify preventative measures.
• Achieve customer satisfaction and productivity targets.
• Manage customer conversations using Intercom.
• Identify recurring issues and share insights with the CX team.
• Support during peak moments or holidays.

Requirements

• Native level Dutch and fluent in English, both written and spoken.
• Some experience in a professional or customer support environment.
• Comfortable communicating with customers via chat, email, and phone.
• Calm, clear, and friendly communication skills.
• Available for 24-32 hours per week, including at least one weekend shift (Saturday or Sunday, 10:00–18:00) weekly.
• Stress-resistant and adaptable to change.
• Eligible to work in Amsterdam.

Nice to have

• Experience with Intercom or similar support software.
• Interest in live events, music, sports, or culture.

Culture & Benefits

• Be part of a mission-driven company built by fans, for fans.
• Work from the Amsterdam office in a supportive, international team.
• Make a real impact on millions of fans worldwide.
• Fixed-term contract (7 months with intention to extend).
• Flexible work hours within 9:00–18:00, including one evening shift (12:00-21:00) per week.