Technical Support Specialist

TL;DR

Technical Support Specialist (SaaS): Providing technical assistance and support for a software platform that helps plan productions, track equipment, and manage crew, with an accent on resolving user queries and ensuring smooth operation. Focus on troubleshooting technical issues and guiding users through the software's functionalities.

Location: Onsite in Utrecht, Netherlands

Company

hirify.global develops a comprehensive platform for planning productions, tracking equipment, and managing crew for AV & Event Production, Equipment Rental, Party Rental & Catering, Event Staffing, and Media & Broadcasting industries.

What you will do

• Provide technical support and assistance to users of hirify.global's software platform.
• Troubleshoot and resolve software-related issues and technical problems.
• Guide customers through product features and functionalities to maximize their usage.
• Document solutions, create knowledge base articles, and contribute to support resources.
• Collaborate with product and development teams to escalate complex issues and provide user feedback.

Requirements

• English: B2 required
• Demonstrated experience in a technical support or customer service role.
• Strong problem-solving and analytical skills.
• Familiarity with SaaS products and software support processes.
• Ability to clearly communicate complex technical information to non-technical users.