Junior Customer Success Manager (E-commerce)

TL;DR

Junior Customer Success Manager (E-commerce): Enabling and activating French customers, ensuring smooth onboarding and product adoption with an accent on identifying growth opportunities and improving retention. Focus on proactive customer engagement, cross-functional collaboration, and relaying customer insights to product teams.

Location: Hybrid – Eindhoven HQ (2–3 days/week). Must be based in the Netherlands and eligible to work there.

Company

hirify.global is Europe’s #1 shipping platform for e-commerce, helping online retailers, marketplaces, and fulfillment companies scale their operations.

What you will do

• Enable and activate customers during their journey, ensuring smooth onboarding and product adoption.
• Proactively identify growth opportunities and surface them to the commercially focused team for follow-up.
• Manage a high-volume customer portfolio with the goal to improve retention.
• Serve as a key connector across Sales, Marketing, Customer Support, and Product teams.

Requirements

• Bachelor's degree.
• 1+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce.
• 1+ years of relevant experience as Customer Success, Account Manager, Customer Service Agent, or other customer-facing roles.
• Commercially driven mindset—experience with upsell, renewals, or opportunity spotting.
• Comfortable navigating complex setups and cross-functional challenges.
• Fluent in French and English.
• Must be based in the Netherlands and eligible to work here.

Culture & Benefits

• Hybrid work: 2–3 days/week in our Eindhoven HQ.
• €500 budget to set up your home office.
• Competitive salary + bonus based on team performance.
• €2,000 annual learning budget.
• 4-week sabbatical after 3 years.
• In-house gym & weekly bootcamps.
• Pension scheme & health insurance discounts.
• Access to employee discounts across tons of brands.