Seller Communications & Operations Apprentice (E-commerce)

TL;DR

Seller Communications & Operations Apprentice (E-commerce): Driving and optimizing seller communications and operational processes for a global marketplace with an accent on email campaign management, data analysis, and tooling improvements. Focus on ensuring timely, relevant, and high-quality communication with 1,500+ sellers and enhancing self-service resources.

Location: Hybrid in Bordeaux, France (2 remote days a week, 1 remote week per quarter). Mandatory: Must be enrolled in a French student program providing an apprenticeship contract and be authorized to study/work in France.

Company

hirify.global is a global marketplace for refurbished devices, aiming to make tech reliable, affordable, and better than new while reducing environmental impact.

What you will do

• Handle seller communication requests and collaborate on messaging, timing, and content across emails, banners, and the seller knowledge base.
• Implement and optimize automated email campaigns throughout the seller lifecycle, monitoring efficiency through KPIs.
• Support offline and online seller events, managing communications and tracking attendance.
• Drive tooling and process improvements, including optimizing Jira workflows, exploring AI opportunities, and enhancing CRM software.
• Deliver recommendations for continuous improvement based on data-driven insights from seller email performance using BigQuery, Tableau, or Google Sheets.
• Ensure brand consistency and adherence to hirify.global's tone of voice across all seller communications.

Requirements

• Looking for a 12-month apprenticeship (Master's Degree).
• English: C1+ (fully professional capability).
• Previous internship experience in Operations, Sales, Growth, or Marketing is preferred.
• Interest in the e-commerce, marketplace, or retail environment in Europe.
• Proficiency in data analysis with Excel/Google Sheets to build business insights.
• Organized, structured, detail-oriented with a strong can-do attitude.

Nice to have

• More languages spoken.
• Prior experience with CRM and marketing automation solutions.

Culture & Benefits

• Mission-driven work environment with a positive impact on the planet.
• Hybrid work setup with 2 remote days/week and 1 remote work week/quarter, plus 3 flex days.
• Access to Employee Resource Groups, mentorship programs, and comprehensive accessibility policies.
• Commitment to diversity, equity, and inclusion with embedded principles and dedicated staff.

Hiring process

• Technical interview (Hard skills) with the direct manager or a team member.
• Case study (home assignment).
• Video-call interview with the Talent Acquisition Specialist.
• Cultural fit interview (Soft skills) with another person in the team.