Customer Experience (CX) Transformation - Senior Consultant

TL;DR

Senior Consultant (Product Management): Driving customer experience and business transformation by identifying market opportunities, conducting customer research, and developing innovative strategies across marketing, sales, and service. Focus on synthesizing insights into compelling presentations, engaging with clients through workshops, and contributing to business development efforts for digital solutions.

Location: Must be based in Atlanta, US, with up to 75% travel to client sites.

Salary: $112,600 to $212,700

Company

hirify.global is a global creative consultancy and part of Capgemini Invent, focused on crafting human experiences and driving customer-centric transformation for businesses.

What you will do

• Conduct market and competitive analysis to identify trends, white space opportunities, and competitive positioning.
• Conduct qualitative and quantitative customer research to uncover needs and validate opportunities.
• Synthesize research into clear, compelling insights and client presentations that drive executive decision-making.
• Engage with clients through workshops, stakeholder interviews, strategic discussions, and in mixed-team models.
• Contribute to business development efforts through research, proposal development, and strategic recommendations.

Requirements

• 5+ years of relevant experience in strategy consulting, marketing/sales/service strategy & activation, transformation & operating model strategy, innovation & design strategy, or commercial/financial modeling.
• Demonstrated successful engagement in the delivery of digital projects and services to a variety of industry clients.
• Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills.
• Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude.
• Fluent in English (C1).
• Ability to travel up to 75% to client sites, when required.

Culture & Benefits

• Opportunity to build a network within the Capgemini Group and contribute to practice offerings.
• Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations.
• Support the development of thought leadership and innovative offerings as they relate to AI/Data Science, Digital Customer Analytics, and Operational Analytics.
• Comprehensive benefits package to all regular, full-time employees.
• Paid time off based on employee grade (12-25 vacation days), company paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, and retirement savings plans (e.g., 401(k) in the U.S.).