Customer Experience (CX) Transformation - Senior Consultant

Location: Atlanta, United States; travel to client sites may be required up to 75% of the time.

Base compensation: $112,600–$212,700 per year, plus potential variable incentives, bonuses, or commissions.

Company

hirify.global is a global creative consultancy within Capgemini Invent, combining strategy, creativity, design, data, and technology to support customer-centric business transformation.

What you will do

• Conduct market, competitive, qualitative, and quantitative customer research.
• Identify trends, white-space opportunities, customer needs, and competitive positioning.
• Synthesize research into insights and presentations that support executive decision-making.
• Engage clients through workshops, stakeholder interviews, and strategic discussions.
• Support proposals, RFI/RFP responses, account expansion, and project extension opportunities.
• Contribute to thought leadership and offerings in AI/Data Science, digital customer analytics, and operational analytics.

Requirements

• 5+ years of relevant experience in at least two areas including strategy consulting, marketing or sales strategy, customer service transformation, operating model strategy, innovation and design strategy, or commercial and financial modeling.
• Experience delivering digital projects and services for multiple industry clients.
• Strong quantitative, analytical, structured, and conceptual problem-solving skills.
• Ability to communicate complex ideas clearly at management level, with excellent written and oral presentation skills.
• Fluent English required.
• Ability to travel up to 75% to client sites when required.

Nice to have

• Experience working with financial services or consumer products organizations.
• Experience taking strategy from early concept through market launch.
• Interest in emerging technologies, consumer trends, and cultural trends.

Culture & Benefits

• Opportunity to collaborate with designers, technologists, researchers, and other innovators.
• Network-building opportunities across the Capgemini Group.
• Paid time off, company holidays, personal days, and sick leave based on policy and employee grade.
• Medical, dental, vision, life, and disability insurance, subject to local eligibility.
• Retirement savings plans, employee assistance programs, and other locally applicable benefits.