Application Support Engineer (Fintech)

TL;DR

Application Support Engineer (Fintech): Provide technical support and implementation assistance for Java-based financial applications, acting as a bridge between internal teams and clients. With an accent on client-facing support, incident management, and process improvement. Focus on resolving mission-critical issues, collaborating across teams, and mentoring clients and teammates.

Location: Must be based in Tokyo, Japan

Company

hirify.global is a global fintech company providing API-based payment processing and wallet management infrastructure, operating in 24 countries with offices worldwide.

What you will do

• Support clients during implementation and post-implementation phases of payment solutions.
• Act as a technical bridge between internal teams and external clients to maximize client success.
• Participate in on-call rotation for escalation support and incident management.
• Provide accurate communication on issue progress and collaborate with IT teams.
• Assist in deployment and take ownership of assigned work packages.
• Identify opportunities for process efficiency and automation improvements.

Requirements

• Must be located in Tokyo, Japan.
• 5+ years supporting mission-critical Java applications in financial services.
• 3+ years in client-facing roles with strong communication skills.
• Experience with SQL & NoSQL databases and querying RESTful APIs.
• Ability to participate in on-call rotations and manage support issues effectively.
• Strong organizational, analytical, and interpersonal skills.

Nice to have

• Familiarity with PCI DSS compliance.
• Experience with Mastercard and Visa card processing networks.

Culture & Benefits

• Equal Employment Opportunity employer committed to diversity and inclusion.
• Supportive environment with focus on customer success and continuous improvement.
• Opportunities for mentoring and professional growth.