Technical Support Engineer (Application Security)

TL;DR

Technical Support Engineer (Application Security): Diagnosing and resolving complex technical issues in proprietary code and open source components with an accent on C++, Java, and Linux environments. Focus on solving critical security vulnerabilities (SAST, SCA, DAST) and collaborating with R&D to eliminate software defects.

Location: Japan

Salary: ¥4,000,000 - ¥7,000,000 JPY

Company

hirify.global provides SAST, SCA, and DAST solutions to help organizations maximize security and quality in DevSecOps throughout the software development life cycle.

What you will do

• Act as the Single Point of Contact (SPOC) and trusted advisor for strategic customers.
• Diagnose and resolve complex technical issues involving C/C++, C#, and Java via phone, email, and online meetings.
• Collaborate with R&D to reproduce customer issues and develop effective solutions.
• Create and disseminate technical knowledge internally and to the customer base.
• Manage case queues and prioritize workloads in a fast-paced environment.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 3–5 years of experience in technical support or software development.
• Proficiency in C/C++ and/or Java programming.
• Hands-on experience with Linux/Unix environments and shell scripting.
• Experience with PostgreSQL or SQL databases.
• Exceptional written and verbal English communication skills.

Nice to have

• Proficiency in Japanese.
• Experience with Kubernetes or Containerization.
• Experience with Salesforce.com for case management.
• Background in Application Security (AppSec), SAST, SCA, or DAST tools.

Culture & Benefits

• Collaborative, results-driven, and fast-paced work environment.
• Opportunity to work with cutting-edge software algorithms and high-impact security tools.
• Equal opportunity employer committed to diversity and inclusion.
• Occasional off-hour shifts to support global customers.