Technical Support Specialist (IoT)

TL;DR

Technical Support Specialist (IoT): Providing expert post-sales technical assistance for mobile and IoT device management solutions with an accent on troubleshooting complex application issues and proactive case management. Focus on diagnosing technical queries, replicating customer environments, and ensuring high-quality service delivery for enterprise clients.

Location: Must be based in Tokyo, Japan

Company

hirify.global is a global leader in mobile and IoT device management solutions, committed to innovation and personal growth.

What you will do

• Provide post-sales technical support via phone, email, and remote tools.
• Investigate, troubleshoot, and resolve customer-reported issues by replicating environments.
• Deliver exceptional customer service by diagnosing application issues and sharing best practices.
• Support customers with MDM/EMM solutions and ensure timely resolution of queries.
• Create JIRA tickets to report issues to the development team for product improvements.
• Maintain case hygiene and contribute to the internal knowledge base.

Requirements

• Native Japanese and professional English proficiency required.
• 2–4 years of experience in technical support or a similar customer-facing IT role.
• Degree or Diploma in Computer Networking, IT, Computer Science, or related field.
• Strong understanding of networking fundamentals (OSI model, firewalls, protocols).
• Hands-on knowledge of Windows desktop/server OS, SQL, and virtualization (VMware, Hyper-V).
• Flexibility to work during odd business hours, including night shifts or weekends.

Nice to have

• Knowledge of MDM/EMM/UEM solutions.
• Experience with SSO/Identity & Access Management (Okta, Azure AD).
• Familiarity with Salesforce, Jira, and Power BI.

Culture & Benefits

• Collaborative and agile team environment.
• Opportunities to work with leading-edge technologies and global tech giants.
• Focus on continuous innovation and personal professional growth.
• Fast-paced environment with global reach.