Customer Engagement Executive (Fintech)

TL;DR

Customer Engagement Executive (Fintech): Managing a diverse portfolio of global customers to drive value realization and adoption of treasury and payment solutions with an accent on building C-level relationships and strategic account planning. Focus on ensuring business outcomes, forecasting revenue risk, and identifying expansion opportunities within complex enterprise accounts.

Location: Tokyo (Onsite)

Salary: ¥8,605,910 - ¥10,883,952

Company

hirify.global is a global fintech leader providing cloud-based treasury, payments, and risk management solutions to over 3,000 customers worldwide.

What you will do

• Drive value realization and solution adoption across the customer lifecycle.
• Manage a portfolio of complex, large-scale global business accounts.
• Facilitate executive-level meetings to measure progress and business impact.
• Define and track success metrics and key objectives with customers.
• Develop and document cross-functional account strategies in success plans.
• Identify opportunities to expand the hirify.global footprint within existing accounts.

Requirements

• Strong professional English and Japanese language skills required (native Japanese preferred).
• 5+ years of experience in Customer Success, Account Management, or Sales.
• Strong knowledge of SaaS models and value-based engagement.
• Strong business and financial acumen; treasury domain expertise is a plus.
• Ability to travel up to 30% of the time.
• Proven track record of driving client adoption, retention, and growth.

Culture & Benefits

• Comprehensive compensation package including base pay, variable performance bonuses, and long-term incentives.
• Access to a range of health, welfare, and wellbeing benefits.
• Collaborative, team-oriented environment focused on innovation and customer outcomes.
• Commitment to equal opportunity and pay transparency.