Technical Support Specialist (MDM)

TL;DR

Technical Support Specialist (MDM): Providing expert post-sales technical support for mobile and IoT device management solutions with an accent on troubleshooting complex application issues and network configurations. Focus on diagnosing customer-reported problems, managing case lifecycles, and collaborating with development teams to ensure product reliability.

Location: Must be based in Tokyo, Japan

Компания

hirify.global is a global leader in mobile and IoT device management software, committed to continuous innovation and personal growth.

Что делать

• Provide post-sales technical support via phone, email, and remote tools.
• Investigate, troubleshoot, and resolve customer-reported issues by replicating environments.
• Maintain transparency by keeping customers informed on case progress.
• Diagnose application issues and provide best-practice guidance for MDM/EMM solutions.
• Leverage virtualization and cloud platforms to validate customer solutions.
• Create JIRA tickets to report issues and facilitate product improvements.

Требования

• Must be bilingual with Native Japanese and professional English proficiency.
• 2–4 years of experience in technical support or a customer-facing IT role.
• Degree or Diploma in Computer Networking, IT, Computer Science, or related field.
• Strong understanding of networking fundamentals (OSI model, firewalls, protocols).
• Hands-on knowledge of Windows desktop and server operating systems.
• Working knowledge of SQL, relational databases, and virtualization (VMware, Hyper-V, AWS, Azure).

Хорошо, если есть

• Knowledge of MDM/EMM/UEM solutions.
• Experience with SSO/Identity & Access Management (Okta, Azure AD, Ping).
• Familiarity with Salesforce, Jira, and Power BI.

Культура и преимущества

• Opportunity to work with leading-edge technologies and global tech giants.
• Collaborative and agile team environment.
• Focus on personal growth and continuous innovation.
• Fast-paced environment with global reach.