Manager, Account Management (Fintech)

TL;DR

Manager, Account Management (Fintech): Nurturing and maintaining long-term relationships with Enterprise merchants with an accent on acting as a trusted business advisor and strategic partner. Focus on crafting merchant-specific account development plans, analyzing performance, and ensuring an outstanding merchant experience.

Location: Hybrid work model requiring three days per week in the office in Dubai.

Company

hirify.global is a global fintech company powering billions of online transactions for major brands like eBay, ASOS, and Uber Eats.

What you will do

• Craft merchant-specific account development plans focused on revenue generation.
• Build high-touch, consultative relationships and provide expertise on global payments strategy.
• Analyze merchant performance and recommend improvements to payment flow and revenue.
• Focus on exceeding strategic and financial targets by leveraging product, service, and partner network knowledge.
• Collaborate with various internal teams (Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience.

Requirements

• Good knowledge of major e-commerce and payments technologies, players, and future trends.
• 6+ years of experience working in a PSP, Acquirer, or similar environment.
• Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry.
• A strategic problem solver with excellent project management skills.
• Customer driven and able to establish robust relationships with an assigned customer base.
• Proven consultative sales abilities and demonstrated ability to work well in a fast-paced environment.

Culture & Benefits

• Hybrid working model with three days per week in the office to support collaboration and connection.
• Opportunity for a career-defining role to build the future of fintech.
• Work in a fast-moving, performance-obsessed, and collaborative team environment.
• Commitment to setting up high performers for success through ownership and meaningful challenges.
• Support for accessibility during the hiring process and in the working environment.