Customer Support (Dutch Speaking)

TL;DR

Customer Support (Dutch Speaking): Assisting Dutch-speaking fans via chat, email, and phone to solve platform-related issues with an accent on quick and effective problem-solving and maintaining high customer satisfaction. Focus on identifying recurring issues, collaborating with the CX team, and providing consistent, high-quality support in a fast-paced live events environment.

Location: Hybrid, requires working from the Amsterdam office and being based in or near Amsterdam (max 1 hour commute).

Company

hirify.global is a mission-driven platform enabling fans to buy and sell tickets confidently for live events, with over 18 million users across 42 countries.

What you will do

• Assist Dutch-speaking fans with questions and issues via chat, email, and phone.
• Resolve sellers' mistakes and identify preventative measures.
• Achieve customer satisfaction and productivity goals.
• Utilize Intercom for managing customer conversations.
• Identify recurring issues and share insights with the wider CX team.
• Provide occasional support during peak moments or holidays.

Requirements

• Native level Dutch and fluent in English, both written and spoken.
• Some experience in an office or professional environment, preferably in a customer support role.
• Comfortable communicating with customers via chat, email, and phone.
• Calm, clear, and friendly communicator.
• Available full-time (40 hours) and based in or near Amsterdam.
• Stress-resistant and adaptable to changes.
• Interest in live events, music, sports, or culture.

Nice to have

• Experience with tools like Intercom or similar support software.
• Additional languages are a plus.

Culture & Benefits

• Be part of a mission-driven company built by fans, for fans.
• Work from the Amsterdam office in a supportive, international team.
• Make a real impact on millions of fans worldwide.
• Full-time contract, 7 months with intention to extend.
• No weekend shifts.