Customer Success Account Manager (Environmental Disclosure)

TL;DR

Customer Success Account Manager (Environmental Disclosure): Directly engaging critical disclosers to ensure disclosure retention and maximize engagement with an accent on understanding customer needs, objectives, and challenges related to environmental disclosure. Focus on providing tailored guidance and business cases, collaborating with sales for lead generation, and resolving escalations effectively.

Location: Hybrid role, requires living within commutable distance of the New York office for 2 days per week.

Salary: $66,313–$70,000

Company

hirify.global is a global non-profit that runs the world’s only independent environmental disclosure system, leveraging data to drive Earth-positive decisions.

What you will do

• Proactively engage a portfolio of critical disclosers, understanding their needs and effectively responding to complex environmental disclosure questions.
• Identify opportunities for deeper engagement and collaborate with Relationship Managers from the Sales function to support lead generation.
• Provide tailored guidance and business cases to critical disclosers to maximize their positive outcomes and engagement.
• Work with the Regional Engagement Lead and Customer Support team to manage and resolve critical discloser escalations.
• Develop and maintain in-depth knowledge of environmental disclosure frameworks, hirify.global’s questionnaires, and scoring methodology.

Requirements

• Experience in customer success, account management, or a related B2B field.
• Strong understanding of sustainability issues, including climate change, deforestation, water security, biodiversity, and plastics.
• Ability to quickly learn, comprehend, and retain complex information regarding environmental disclosure requirements.
• Excellent communication, interpersonal, problem-solving, and analytical skills.
• Demonstrated ability to manage multiple accounts and tasks effectively, with strong organizational and time management.
• Proficiency in using CRM systems and other relevant software applications.

Culture & Benefits

• Part of a global team united by a shared desire to build a world where people, planet, and profit are balanced.
• Commitment to an inclusive workplace where team members communicate openly and share knowledge.
• Opportunities for regular 1:1s, clear objectives, and open performance and development conversations.
• Adherence to hirify.global’s values and demonstration of appropriate behaviors.