Product Solutions Manager (AI)

TL;DR

Product Solutions Manager (AI): Leading and scaling a team responsible for customer onboarding and success for an AI-powered legal tech platform with an accent on building scalable implementation systems, standardizing playbooks, and technical quality assurance. Focus on coaching a high-performing team, overseeing enterprise implementations, and synthesizing customer feedback to influence the product roadmap.

Location: Remote (US or Canada), with hubs in San Francisco and Toronto. Must be eligible to work in the US or Canada.

Compensation: $114,920 – $176,016 USD

Company

hirify.global is a fast-growing vertical SaaS company leveraging technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes.

What you will do

• Manage, mentor, and coach an initial team of Product Solutions Associates, focusing on rapid hiring and scaling.
• Oversee customer implementations and serve as the primary technical and operational escalation point.
• Transition early-stage processes into robust, scalable systems and operationalize configurations.
• Set technical quality standards, overseeing AI prompt drafting, testing, and SQL-based custom reporting.
• Lead User Acceptance Testing (UAT) design and coordinate cross-functional processes with external executive stakeholders.
• Triage systemic failures and aggregate customer feedback to provide actionable data for product and engineering leadership.

Requirements

• 6+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations), with 2+ years of direct people management experience.
• Proven track record of hiring, training, and managing high-performing implementation, operations, or technical success teams during rapid growth.
• Deep experience overseeing customization-heavy enterprise implementations.
• Technical fluency in SQL and AI, capable of coaching your team on writing/testing AI prompts and executing SQL queries.
• Ability to operate in the weeds when necessary to support the team, while also building scalable processes.
• Experience handling executive-level customer escalations and managing critical external stakeholders.

Nice to have

• Prior professional experience working with an enterprise "system of record."
• Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems.
• Experience managing distributed or remote teams.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Flexible paid time off, sick leave, and paid parental leave.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A local in-person meet-up program and hubs in San Francisco and Toronto.