Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Providing global technical support to multi-region teams, troubleshooting hardware and software issues, and managing IT processes. Focus on ensuring smooth system operations, managing cloud-based product permissions, and administering business applications.

Location: Providing global technical support to teams in Israel and abroad.

Company

hirify.global is the #1 fastest-growing book publishing platform in the U.S., combining powerful AI with human expertise to help writers publish professionally.

What you will do

• Provide IT support to users across multi-region environments and global teams.
• Manage users and permissions for cloud-based products.
• Deploy, support, and master the latest technologies.
• Handle onboarding and offboarding processes.
• Manage company computers and peripheral equipment.
• Administer and maintain business applications and systems.

Requirements

• Minimum 2 years of experience as a Helpdesk.
• Service-oriented, patient, and able to work independently, providing technical support to users.
• Experience with IT management environments such as Windows management and setup, Microsoft Admin, Microsoft Office 365, and Google Workspace.
• Solid understanding of networking components and infrastructure (LAN/WAN, TCP/IP, DHCP, DNS).
• Solid understanding of computer systems, PC and peripherals setup with experience installing and maintaining peripheral equipment.
• Fluent in English.

Nice to have

• Familiarity with Linux.
• Familiarity with Salesforce/CRM.

Culture & Benefits

• Competitive compensation package.
• Work in a dynamic and innovative environment with a supportive team.
• Significant growth opportunities within a rapidly expanding company.
• Gain valuable experience in the exciting intersection of AI and publishing.
• Be part of a team that is revolutionizing the publishing industry with cutting-edge AI technology.