IT Support Specialist

TL;DR

IT Support Specialist (System Engineering): Providing global technical support, troubleshooting hardware/software, and managing cloud-based permissions with an accent on multi-region user support and system operations. Focus on streamlining IT processes, managing company infrastructure, and ensuring seamless onboarding/offboarding for global teams.

Location: Based in Israel (implied by support for local and abroad teams and hardware management)

Company

hirify.global is an AI-powered book publishing platform focused on making professional publishing accessible and scalable for authors worldwide.

What you will do

• Provide IT support to users across multi-region environments and global teams.
• Manage users and permissions for cloud-based products.
• Handle the full lifecycle of employee onboarding and offboarding processes.
• Manage, deploy, and maintain company computers and peripheral equipment.
• Administer and maintain core business applications and systems.

Requirements

• Minimum 2 years of experience in a Helpdesk role.
• Proficiency in Windows management, Microsoft Admin, Office 365, and Google Workspace.
• Solid understanding of networking components and infrastructure (LAN/WAN, TCP/IP, DHCP, DNS).
• Experience with PC and peripherals setup, installation, and maintenance.
• Fluent English proficiency.

Nice to have

• Familiarity with Linux.
• Experience with Salesforce or other CRM systems.

Culture & Benefits

• Competitive compensation package.
• Dynamic and innovative environment with a supportive team.
• Significant growth opportunities with a commitment to internal promotion.
• Opportunity to work at the intersection of AI and the publishing industry.