IT Engineer (AI)

TL;DR

IT Engineer (AI): Managing internal technical operations and infrastructure for an AI workforce platform with an accent on technical support, device management, and employee onboarding. Focus on maintaining office connectivity, implementing IAM and MDM solutions, and ensuring seamless technical operations in the Spain office.

Location: Hybrid in Spain (Barcelona, Madrid)

Company

Infrastructure for enterprises to build and orchestrate AI workforces, backed by a16z and Y Combinator.

What you will do

• Provide Tier 1 technical support for macOS and Windows hardware and software incidents via a ticketing system.
• Manage onboarding and offboarding processes to ensure new hires have equipment and access from Day 1.
• Oversee Identity & Access Management (IAM) and user lifecycles across tools like Google Workspace and Slack.
• Administer device management (MDM) using tools such as Kandji or Jamf to ensure security compliance.
• Maintain local office infrastructure, including WiFi, networking, and video conferencing systems.

Requirements

• 0–2 years of experience in IT support, helpdesk, or junior systems administration.
• Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool.
• Solid troubleshooting skills for both macOS and Windows OS.
• Professional English (B2+) and fluent/native Spanish.
• Must be based in Spain.
• Comfortable working in a high-growth startup environment with a proactive attitude.

Culture & Benefits

• Competitive salary and equity in a high-growth AI startup.
• High level of ownership and autonomy to lead projects and ship fast.
• Opportunity to work with a world-class team of engineers and builders.
• Culture based on extreme ownership, craftsmanship, and urgency with focus.