Senior Product Manager, Post-Purchase Experience (AI)

TL;DR

Senior Product Manager (AI): Owning the post-purchase customer journey from voucher delivery to redemption and repeat engagement with an accent on commercial sustainability and operational simplicity. Focus on using data, experiments, and AI to reduce friction, increase trust, and drive measurable growth in repeat behavior.

Location: Madrid, Spain; Prague, Czech Republic

Company

hirify.global is a marketplace connecting customers with new experiences and local businesses worldwide, uniquely committed to helping small businesses succeed on a performance basis.

What you will do

• Own the post-purchase customer journey end-to-end, optimizing for repeat engagement, redemption success, and commercial sustainability.
• Define, track, and move key metrics such as repeat purchase rate, LTV, and redemption success.
• Use data and behavior signals to identify and resolve friction points within the customer journey.
• Design and ship A/B tests with clear hypotheses and ensure instrumentation quality for accurate tracking.
• Build and validate AI-driven features to improve redemption clarity, reduce refunds, personalize communications, and rebuild trust.
• Ship scalable improvements across both web and mobile platforms, ensuring a cohesive customer experience.

Requirements

• 6+ years of experience in Product Management, specifically in consumer tech, marketplace, or e-commerce.
• Proven track record in improving retention, monetization, or trust metrics.
• Solid hands-on experience with A/B testing, funnel optimization, and cohort analysis.
• Experience shipping AI or automation features into production.
• Strong grasp of revenue, margin, and LTV economics.
• Ability to thrive in ambiguity while maintaining a structured and disciplined approach to prioritization, with high ownership and clear communication.

Nice to have

• Experience reducing refund losses in a digital product.
• Experience building mobile-first consumer products.
• Comfortable working closely with backend engineers and data pipelines.
• Experience improving lifecycle email/notification systems.

Culture & Benefits

• hirify.global maintains a culture that inspires innovation, rewards risk-taking, and celebrates success.
• The company is AI-First and encourages candidates to leverage AI tools in their work.
• Employees have a surprising amount of autonomy and can make a meaningful impact due to the company's scale and speed of transformation.
• Opportunity to work across time zones and present to leadership.
• Committed to building strong communities through thriving small businesses.