Customer Onboarding & Retention Lead (Fintech)

TL;DR

Customer Onboarding & Retention Lead (Fintech): Developing strong customer relationships and ensuring a smooth onboarding, billing, and account management experience with an accent on driving retention, loyalty, and revenue growth. Focus on championing the onboarding process, managing upsells, and optimizing the client journey across various teams.

Location: Must be eligible to work in Australia. Work & Holiday visa accepted. Flexible work arrangements are available within Australia.

Company

hirify.global is a fast-growing tech-enabled company providing corporate secretary, accounting, and fintech payment solutions for micro SMEs, aiming to be a cash flow positive unicorn.

What you will do

• Champion and manage the client onboarding process to ensure a smooth start.
• Drive client retention and upsell opportunities by proactively engaging and offering solutions.
• Collaborate with sales, product, and operations teams to optimize the overall client journey.
• Build strong client relationships by regularly engaging, understanding challenges, and providing solutions.
• Contribute to building a disruptive and innovative company in a traditionally unsexy industry.

Requirements

• 3+ years of experience in Customer Success, Customer Support, or Account Management with technical services/products.
• Strong organizational, interpersonal, and communication skills for structured client relationship building.
• Demonstrated problem-solving attitude, believing every challenge has a solution.
• Pragmatic approach, focusing on delivering impact efficiently over perfection.
• Must be eligible to work in Australia.

Nice to have

• Experience in a high-growth environment (SaaS, fast-scaling SMEs).

Culture & Benefits

• Open and inclusive international culture valuing Simplicity, Loyalty, Entrepreneurship, Excellence, and Kindness.
• Opportunities for innovation and learning from mistakes.
• Career growth in a fast-moving, evolving industry.
• $1,200 allowance for health & wellness (health insurance, fitness, home office).
• Flexible work arrangements.