Mid Market Customer Success Manager (AI, LegalTech)

TL;DR

Mid Market Customer Success Manager (AI, LegalTech): Owning value realization for customers and integrating AI solutions into legal workflows with an accent on driving adoption, ensuring ROI, and fostering strategic partnerships. Focus on navigating complex organizations, championing AI's power, and contributing to product feedback for continuous improvement.

Location: Based out of our London office, supporting EMEA customers. Occasional travel to customer and company offices may be required.

Company

hirify.global is transforming legal and professional services by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise to reshape critical knowledge work.

What you will do

• Integrate hirify.global into customer workflows, guiding administrators with data-backed best practices to ensure optimal use of AI solutions.
• Champion the power of hirify.global by meeting with end-users and positioning it as essential for strategic legal work.
• Navigate complex organizations as the primary contact, fostering champions and engaging executive buyers to build loyal advocates.
• Align with customers on adoption rates, measurable value, and positive AI experiences to ensure value realization and ROI.
• Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
• Represent customer needs internally, relaying insights back to Product and Engineering to continuously improve the hirify.global platform.

Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms.
• Ability to adapt seamlessly in the face of high-speed change and growth.
• Experience with strategic planning and revenue-based prioritization.
• Capacity for managing a high volume of customer-facing projects and timelines.
• Proven track record of running in-person meetings with executives.
• Skill in mapping an organization and influencing stakeholders effectively.
• Experience driving key customer metrics and outcomes.
• Ownership of a revenue, expansion, and renewal target.
• Demonstrated strong point of view and proactive self-management.
• Experience working cross-functionally with Product and Sales teams.

Culture & Benefits

• Opportunity to build a generational company and define a new category in AI for legal services.
• Work in a fast-paced, high-intensity environment with a focus on ownership and mission.
• Collaborate closely with customers, leadership, and engineering to solve real problems.
• Support from world-class investors and strong product-market fit.
• Ambitious work and a high bar for excellence.