Customer Success Manager (Retail Media)

TL;DR

Customer Success Manager (Retail Media) (Fixed-Term Contract): Executing and delivering hirify.global’s retail media partnerships, focusing on commercial performance, strategy execution, and operational excellence. Focus on data-driven insights, stakeholder engagement, and driving measurable growth for retail clients.

Location: Hybrid in London, UK

Company

hirify.global is a leader in commerce media, providing AI-powered advertising solutions to brands, agencies, and publishers.

What you will do

• Execute retailer strategy and manage partnership KPIs, tracking day-to-day revenue performance.
• Leverage reporting tools to generate actionable insights and support data/reporting access for retailers.
• Own Quarterly Business Reviews (QBRs) and coordinate internal stakeholders for performance and opportunity narratives.
• Support go-to-market execution, revenue estimations, forecasting, and new retailer onboarding.
• Activate and scale Sponsored Products, Onsite Display, and Offsite solutions, collaborating with Demand teams.
• Act as a point of contact for billing queries, invoice sharing, and tracking payment status.

Requirements

• Experience in customer success, account management, or partnerships within retail media, ad tech, or digital advertising.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent stakeholder management and communication skills.
• Comfortable working cross-functionally in a fast-paced environment.
• Detail-oriented, proactive, and solutions-focused.

Culture & Benefits

• Hybrid work model blending home with in-office experiences.
• Learning, mentorship, and career development programs.
• Health benefits, wellness perks, and mental health support.
• Diverse, inclusive, and globally connected team culture.
• Attractive salary with performance-based rewards and family-friendly policies, with potential for equity.