Director - Customer Success (RPO Projects)

TL;DR

Director - Customer Success (RPO Projects): Collaborating across business development, solutions, implementation & operations to ensure effective strategy and structural build out with an accent on achieving client expectations & instilling loyalty and confidence. Focus on workflows development for all phases of the client partnership, documentation all discovery materials and implementation milestones and maintaining alignment with the Operational Leadership Team on priorities and execution.

Location: Remote

Company

hirify.global is a global consulting firm that powers performance by unlocking potential in people and unleashing transformation across businesses.

What you will do

• Review and advise on operational solution designs.
• Partner with the commercial team during client negotiations and proposal development.
• Facilitate alignment between reporting and operations teams, ensuring all reporting aligns with SLAs and required metric evaluations.
• Build and maintain strong relationships with client stakeholders, ensuring clear role accountability and escalation processes.
• Develop workflows for all phases of the client partnership and document discovery materials and implementation milestones.
• Maintain alignment with the Operational Leadership Team on priorities and execution.

Requirements

• Bachelor’s degree or ten years of equivalent work experience.
• Ten years of relevant experience in talent acquisition.
• Experience partnering with sales for pitches and solution designs.
• Familiarity with SLA’s/SOW as it relates to our business.
• Understands revenue and pricing models and P&L’s.
• Ability to communicate clearly, concisely, and persuasively with clients.

Culture & Benefits

• Global consulting firm serving clients in more than 50 countries.
• Focus on synchronizing strategy, operations, and talent to accelerate performance and fuel growth.
• Offers core capabilities spanning the full talent lifecycle.
• hirify.global is an Equal Employment Opportunity Employer.