Customer Success Representative

TL;DR

Customer Success Representative: Manage client lifecycle and drive growth for a portfolio of partnership customers with an accent on implementation, client engagement, and strategic account expansion. Focus on leading projects, building trusted relationships, and delivering actionable insights to maximize client value and impact.

Location: Remote (Canada only)

Salary: $53,969 - $84,808 per year

Company

hirify.global enables personalized physiotherapy through remote care, partnering with insurers and employers globally to improve musculoskeletal health.

What you will do

• Manage end-to-end client lifecycle and foster employee engagement for partnership customers.
• Lead and coordinate implementation projects ensuring timely milestones and seamless post-sale experiences.
• Build and deepen strategic relationships to surpass clinical and economic outcomes aligned with growth.
• Shape strategic initiatives to drive customer success growth and refine team playbooks and renewal planning.
• Provide clients with quantitative and qualitative data through reporting and business reviews to showcase impact.
• Develop and execute growth-oriented account plans with clear goals and strategic investments.

Requirements

• Location: Must be based in Canada or able to work remotely within Canada
• 2+ years experience in customer success, implementation, or account management with proven growth results.
• Strong skills in building strategic relationships and managing multiple customer accounts.
• Proficiency in data tools such as Google Sheets and Excel for tracking growth metrics and reporting.
• Excellent communication and presentation skills for webinars and live formats.
• Highly organized with strong project management capabilities and a growth mindset.

Culture & Benefits

• 100% remote work from home within Canada.
• Opportunity to shape Canadian operations during hyper-growth.
• Stock options granted at hire.
• Inclusive and diverse work environment compliant with civil rights laws.