Client Success Manager (Brand Solutions)

TL;DR

Client Success Manager (Brand Solutions): Managing and growing a book of agency & brand advertising clients with an accent on providing excellent service, retention, and new business growth. Focus on leading client meetings, analyzing campaign performance, and collaborating cross-functionally to achieve client goals.

Location: Remote, must be a permanent US resident. Note: Cannot hire in Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, and West Virginia.

Salary: $60,000 (base + bonus)

Company

hirify.global is a remote-first sports and communication platform dedicated to taking the work out of play in youth sports.

What you will do

• Manage 10-15 client accounts, focusing on retention and growth in partnership with account management.
• Lead regular client meetings to onboard, provide updates, and recap campaign performance.
• Collaborate with the sales team to ensure campaigns meet client goals.
• Work closely with operations teams to successfully execute campaigns.
• Analyze data and report on campaign performance (e.g., brand lift studies, CTR, engagement).
• Contribute to team training resources and process optimization.

Requirements

• Minimum 2 years of experience in client success management, sponsorship management, or project management, with at least 1 year in a client-facing role at a publisher, brand, or agency.
• Strong attention to detail and ability to deliver creative business solutions.
• Background in display and OOH marketing/advertising to curate thoughtful creative recommendations.
• Expertise in analyzing and sharing insights on campaign metrics and using performance data to pinpoint trends.
• Proven track record of managing successful advertising campaigns and maintaining high client satisfaction.
• Adaptability and flexibility to fine-tune approach to client needs.

Culture & Benefits

• Remote-first company since 2009.
• Unlimited PTO and paid parental leave for all parents.
• 100% premium coverage of medical/dental/vision for you and your family.
• 401K to help you invest for the future.
• $1,500 annual learning and development stipend.
• Travel to fun locations for all-company meetings and team events.
• Generous home office allowance to set you up for success.
• Monthly stipend reimbursement for health & wellness.