Senior Manager, Technical Account Management (SaaS)

TL;DR

Senior Manager, Technical Account Management (SaaS): Leading multiple customer-facing technical teams, including Technical Account Managers and Solutions Architects, responsible for driving customer outcomes, deep technical adoption, and long-term success across segments with an accent on team strategy, execution standards, capacity planning, and cross-functional alignment. Focus on ensuring consistency and quality across teams, and directly influencing retention, expansion readiness, and customer trust.

Location: Remote US

Salary: $155,000 - $225,000 USD

Company

hirify.global is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted.

What you will do

• Lead and develop managers, Technical Account Managers, and Solutions Architects.
• Define and evolve engagement models, processes, and playbooks for technical post-sale teams.
• Align resources, skills, and priorities to customer needs and business goals.
• Act as a senior escalation point for high-impact, high-risk, or complex customer situations.
• Provide leadership with clear visibility into customer health, adoption trends, and risks.

Requirements

• 8+ years of experience in post-sale SaaS roles such as Technical Account Management, Solutions Engineering, Customer Success, or Support Engineering.
• 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions.
• Strong technical foundation with the credibility to guide, challenge, and mentor senior technical professionals.
• Deep understanding of technologies such as SSO, SCIM, directory services (AD, Okta, Azure AD), APIs, CLI tools, and SaaS architectures.
• Customer-centric leader with a strong focus on value realization, long-term relationships, and scalable outcomes.

Nice to have

• Hands-on experience with hirify.global or another password manager.

Culture & Benefits

• Prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
• Remote-first work environment with travel for in-person engagement such as team meetings and customer/industry events.
• Competitive health benefits and generous PTO policy.
• Equity through RSU program and retirement matching program.