Implementation Engineer (Networking)

TL;DR

Implementation Engineer (Networking): Owning the end-to-end technical onboarding journey for customers by providing hands-on guidance for technical configurations with an accent on Identity Provider integration, ACL policy definition, and MDM deployments. Focus on solving complex connectivity/security challenges and ensuring hirify.global becomes a foundational part of customer infrastructure.

Location: Remote (Canada)

Salary: $143,380 - $170,180 CAD (OTE)

Company

hirify.global is building software to securely interconnect people and their devices, backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

What you will do

• Own the technical onboarding journey for accounts, ensuring Time To Value (TTV) within 30 days.
• Provide hands-on guidance for technical configurations, including Identity Provider (IdP) integration, Tailnet administration, ACL policy definition, and MDM deployments.
• Partner closely with sales to ingest technical requirements and ensure a seamless transition to active usage.
• Act as a critical feedback loop for Product and Engineering by identifying recurring friction points or bugs.
• Maintain rigorous data hygiene within sales and CSP tooling to provide visibility into onboarding metrics.
• Bridge the gap between initial setup and long-term support by facilitating clean handoffs to other teams.

Requirements

• 2–4+ years of experience in a technical, customer-facing role such as Technical Support, Implementation, or Solutions Engineering.
• Strong foundational knowledge of networking concepts, including the OSI model, DNS, routing, and VPN operations.
• Proficiency in installing software across diverse operating systems, including Linux, Windows, macOS, iOS, and Android.
• Strong skills in diagnosing, troubleshooting, and resolving issues related to networking.
• Ability to read and modify JSON or YAML configs for ACL and Kubernetes deployments.
• Exceptional organizational skills with a proven ability to manage a high volume of concurrent tasks.
• Clear and empathetic communication style, with the ability to translate complex networking concepts.

Culture & Benefits

• An inclusive, flexible, and remote-first work environment.
• A competitive total compensation package, including base salary, equity, and variable commission.
• Comprehensive group benefits with no waiting period, covering health, vision, and dental.
• Opportunities to connect in-person at annual company retreats and team off-sites across Canada, the United States, and the United Kingdom.
• Support for personal and professional development with $1500 USD annually.
• Flexible paid time off program and generous parental leave program from day one.
• A build-your-own home office setup, including a company-owned laptop, monthly internet reimbursement, and $1000 USD.