Customer Success Manager

TL;DR

Customer Success Manager: Managing customer relationships to ensure high satisfaction and product adoption with an accent on revenue retention and identifying expansion opportunities. Focus on advocating for customers, performing business reviews, and ensuring maximum value from solutions.

Location: Remote (USA)

Company

hirify.global is a leading software company with products used by over 25,000 global businesses, including 85 of the Fortune 100 corporations, specializing in AI, cloud, and digital solutions.

What you will do

• Manage customer relationships throughout their lifecycle, ensuring high satisfaction and product adoption.
• Maintain high revenue retention rates and identify expansion opportunities.
• Perform periodic business reviews and act as a strong customer advocate.
• Support internal teams to improve customer experience and meet commitments.
• Develop and present customized presentations on product usage, benefits, and success plans.
• Monitor customer health, identify risks of dissatisfaction, and ensure successful onboarding of new solutions.

Requirements

• Minimum 4+ years’ experience in a customer-facing role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or Customer Success Manager.
• 3+ years working within a hosted or SaaS business-model.
• Experience with contact center and back office environments.
• Ability to engage in technical dialogue with customers and internal audiences.
• Experience managing business aspects of large Enterprise-level customers.
• Must be based in the USA.

hirify.global-to-have">hirify.global to have

• Bachelor’s degree or equivalent experience preferred.
• Working knowledge of contact center and back office technologies.
• Experience working with Gainsight, Salesforce.com, and ServiceNow.
• Preference for bi-lingual in English and French.

Culture & Benefits

• Work in an ambitious, game-changing environment with high standards.
• Opportunity to contribute to a market leader in AI, cloud, and digital.
• Be part of a global company with over 8,500 employees across 30+ countries.
• Committed to being an equal opportunity employer focused on diversity and inclusion.