Account Manager II

TL;DR

Account Manager (SaaS, Retail): Managing a book of Retail customers to retain them, mitigate churn, upsell additional modules, and ensure timely subscription renewals with an accent on demonstrating software solutions and building trusted advisor relationships. Focus on negotiating contracts, guiding customer upgrades, and collaborating on churn prevention.

Location: Must be based in Montreal, Quebec, Canada

Salary: Uncapped commission.

Company

hirify.global is a product company providing a cloud commerce platform for retail, hospitality, and golf businesses globally.

What you will do

• Serve as the lead point of contact for a book of customers.
• Demonstrate core POS products, modules, and upgrades to customers.
• Build trusted advisor relationships, identify upsell opportunities, and negotiate contracts.
• Guide qualifying customers through their upgrade path to more advanced platforms.
• Collaborate with Customer Success Managers to identify accounts at risk and prevent churn.
• Track key book of business metrics.

Requirements

• Experience in a quota-carrying sales role.
• Understanding of solution-based consultative sales in a SaaS environment.
• Ability to use Salesforce.com and other technologies to manage and organize pipeline.
• Excellent written and verbal communication.
• Professional poise and confidence while communicating with executives.

Nice to have

• Experience in a Retail environment.
• Fluency in French.

Culture & Benefits

• Ability to do your job in a truly flexible environment.
• Genuine career opportunities in a company creating new jobs everyday.
• hirify.global share scheme and immediate access to benefits plan.
• RRSP match after 3 months.
• Fitness & Wellness benefit: $500 CAD per calendar year.
• Unlimited Paid Time Off and Parental leave Top-Up.