Account Manager II (Retail)

TL;DR

Account Manager II (Retail): Managing and retaining a book of Retail customers, including mitigating churn, upselling additional modules, and ensuring subscription renewals. Focus on demonstrating software solutions, building trusted advisor relationships, and negotiating contracts to maximize business growth.

Location: Must be based in North America (NoAm)

Salary: Uncapped commission

Company

hirify.global provides a one-stop cloud commerce platform that helps merchants innovate to simplify, scale, and deliver exceptional customer experiences.

What you will do

• Serve as the lead point of contact for your customers.
• Demonstrate core POS and module software solutions to customers.
• Build trusted advisor relationships and identify upsell opportunities.
• Negotiate contracts and close agreements to maximize business growth.
• Guide qualifying customers through upgrades to more advanced platforms.
• Collaborate with Customer Success Managers to identify and prevent account churn.
• Track key book of business metrics.

Requirements

• Experience in a quota carrying sales role.
• Understanding of solution-based consultative sales in a SaaS environment.
• Ability to use Salesforce.com and other technologies to manage pipeline.
• Excellent written and verbal communication.
• Professional poise and confidence while communicating with executives.
• Strong work ethic and self-driven desire to succeed.

Nice to have

• Experience in a Retail environment.
• Fluency in French.

Culture & Benefits

• Ability to do your job in a truly flexible environment.
• Genuine career opportunities within a growing company.
• Immediate access to a comprehensive benefits plan.
• RRSP match after 3 months.
• Fitness & Wellness benefit: $500 CAD per calendar year.
• Unlimited Paid Time Off.
• Parental leave Top-Up.
• Lightspeed share scheme (employees are owners).
• Inclusive and barrier-free workplace.