Customer Success Engineer (Data Security)

TL;DR

Customer Success Engineer (Data Security): Ensuring customers maximize their investment in hirify.global's data security platform by providing technical expertise, driving adoption, and resolving technical issues, with an accent on designing customized use cases and proactively identifying and addressing obstacles. Focus on serving as a trusted technical advisor and influencing product development based on customer feedback.

Location: Remote (US), with 25-50% annual travel expected.

Salary: $140,000-$160,000 base salary

Company

hirify.global is a leading data security platform focused on reinventing how businesses secure data in the cloud era.

What you will do

• Serve as the primary technical expert on the hirify.global Platform and a trusted advisor to customers.
• Drive customer adoption through onboarding, training, and designing customized use cases.
• Proactively ensure customers realize full value, maximize ROI, and drive sustained platform adoption.
• Identify and resolve obstacles, troubleshoot technical issues, and monitor customer well-being.
• Advocate for customer feedback, influencing hirify.global's product roadmap.
• Collaborate with customers on joint success plans and conduct Quarterly Business Reviews.

Requirements

• Associate's degree or equivalent experience; Bachelor’s degree in Computer Science a plus.
• 12 years experience in project management.
• Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data technologies, cloud infrastructure, and basic administration (e.g., cloud networking, IAM).
• Experience with programming/scripting languages and familiarity with APIs/web services.
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Prior experience in a technical customer-facing role within a software company.
• Excellent interpersonal, customer relations, and communication skills.

Culture & Benefits

• Ability to work remotely with office setup reimbursement.
• Unlimited PTO, paid holidays, and sick time.
• Health, vision, and dental insurance.
• Life, short and long-term disability insurance.
• Opportunity to thrive in an ambiguous, fast-paced, and deadline-oriented startup environment.