Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Owns and grows strategic accounts across hirify.global’s Credit and Compliance product offerings with an accent on retention and customer satisfaction. Focus on expanding hirify.global’s footprint through cross-sell/upsell strategies and ensuring customer value and satisfaction.

Location: Hybrid role based in London. Expectation of working onsite 3 days per week (Tuesday, Wednesday and Thursday).

Company

hirify.global provides enterprise risk management solutions for credit, market, and regulatory compliance.

What you will do

• Create and maintain Account Plans, define objectives, stakeholders, risks, and growth paths.
• Serve as the voice of the customer, coordinating internally to ensure service excellence.
• Prepare quotes, delivery dates, payment schedules, and manage renewals.
• Maintain and update all assigned accounts and opportunities in the CRM.
• Lead negotiations and deliver presentations to client leadership and internal stakeholders.
• Collaborate with Professional Services, Product Development, and Support to orchestrate delivery and issue resolution.

Requirements

• 1-3 years of experience in account management, customer success, or a commercial role within software/SaaS.
• Bachelor’s or Master’s degree in Business, General Management, or related field.
• Demonstrated success meeting/exceeding objectives in account management or software/SaaS roles.
• Strong communication, collaboration, negotiation, and executive presentation skills.
• Proven CRM proficiency with rigorous data discipline.
• Willingness to travel across EMEA/US/APAC regions as needed.

Nice to have

• Domain knowledge in energy/commodities markets is a plus.

Culture & Benefits

• Work in a brand new London Head Office.
• Collaborative environment.
• Opportunity to participate in marketing activities (webinars, seminars, client events).