Director, Customer Success (SaaS)

TL;DR

Director, Customer Success (SaaS): Leading and scaling a high-performing customer success organization to deliver a best-in-class customer experience, with an accent on translating strategy into repeatable standards. Focus on driving strategic customer outcomes, ensuring alignment to customer business objectives, and establishing operational excellence.

Location: Must be based in the United States

Salary: $117,00 to $211,000

Company

hirify.global is the global utility data and energy solutions platform delivering solutions for every stage of the enterprise energy management lifecycle across carbon, cost, and reliability.

What you will do

• Manage and develop a team of Customer Success Managers across enterprise and strategic accounts.
• Define top-tier customer experience standards and build consistent engagement models including onboarding, QBRs, and success planning.
• Personally oversee and support a portfolio of hirify.global’s most strategic and complex customers, ensuring strategies are documented and aligned to customer business objectives.
• Build scalable operating rhythms such as account reviews, forecasting, and executive reporting.
• Partner with Sales, Professional Services, Support, Product, and Engineering to deliver a cohesive experience.
• Provide structured customer feedback into product and roadmap discussions.

Requirements

• 8–10+ years in Customer Success or Delivery roles.
• Prior experience leading and scaling CS teams in B2B SaaS or technology-enabled services environments.
• Demonstrated success managing enterprise and strategic customer relationships.
• Experience creating or maturing Customer Success operating models and engagement frameworks.
• Comfortable using data to diagnose issues, prioritize actions, and measure success.
• Confident engaging with senior customer stakeholders and able to influence across teams.

Culture & Benefits

• Cultivate diversity and celebrate individuality.
• Committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, or any status protected by law.
• Offer reasonable accommodation to individuals with disabilities.
• Opportunity to define exceptional customer experience and help shape the next phase of the company’s scale.