Support Specialist (SaaS)

TL;DR

Support Specialist (SaaS): Providing account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations with an accent on resolving technical issues and educating clients on product usage. Focus on diagnosing and resolving browser and mobile phone-related issues, collaborating cross-departmentally, and proactively identifying opportunities for client experience improvement.

Location: Must be based in one of the following states: AZ, CO, FL, IL, MA, MI, MN, NC, NY, OR, PA, TX, UT, VA, WA, WI, TN.

Salary: $52,000 - $55,000

Company

hirify.global is a dynamic software company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care.

What you will do

• Provide account and technical support to end-users, patients, and admins.
• Answer inbound calls, voicemails and emails within a specified time range.
• Collaborate cross-departmentally with development, accreditation, and course production teams.
• Provide empathy and dedication to get to the root cause of all problems and provide creative solutions.
• Educate current and potential clients on using hirify.global products.
• Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences.

Requirements

• 1-3 years of customer-service experience, preferably in SaaS.
• Exceptional skills in written and verbal communication, organization, and prioritization.
• A high level of emotional intelligence.
• A detail-oriented mindset and high-quality standards.
• Intellectual curiosity and a love for learning.
• Prior experience troubleshooting technical issues strongly preferred.

Nice to have

• Some exposure working with AI tools and prompt writing.

Culture & Benefits

• Mission-driven work environment focused on helping people move well, feel well, and live well.
• Opportunity to make an impact on 300,000+ clinicians and millions of patients.
• Work with a company that has a nearly 100% client retention rate.
• Embraces diversity and is an equal opportunity employer.