Customer Success Executive (Cincinnati, Ohio)

TL;DR

Customer Success Executive (Health): Serving as an embedded partner within client healthcare systems focusing on post-sale execution and ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. Focus on workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations, and building and maintaining strong relationships with healthcare staff, operational leaders, executives, and IT teams.

Location: Candidates must be based in Ohio and be able to travel to a client site in Cincinnati weekly (3 days per week). Periodic travel to HippocraticAI offices (e.g., Palo Alto) for strategic planning and team sessions.

Company

hirify.global is the leading generative AI company in healthcare, building the world’s first healthcare‑only, safety‑focused LLM designed to transform patient outcomes at a global scale.

What you will do

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of hirify.global solutions, ensuring ongoing adoption and measurable, sustained success.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.

Requirements

• 5+ years of health systems experience, including customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Exceptional relationship-building skills across an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
• Experience working with cross-functional teams in a fast-paced startup environment.
• Strong project management skills with the ability to manage multiple workstreams onsite.

Nice to have

• Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
• Advanced knowledge of healthcare workflows and compliance standards.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future.
• Backed by the world’s leading healthcare and AI investors.
• Build alongside the best in healthcare and AI.