Strategic Customer Success Manager

TL;DR

Strategic Customer Success Manager (B2B SaaS/Data): Accountable for the health, retention, and expansion of hirify.global’s largest and highest-value accounts with an accent on driving executive-level alignment and maximizing lifetime value. Focus on developing comprehensive account growth strategies and leading Executive Business Reviews with C-level/SVP sponsors.

Location: On-site in San Francisco, California

Salary: $150,000–$175,000 a year + Bonus + Equity

Company

hirify.global is a people intelligence and AI company that provides actionable insights to go-to-market teams.

What you will do

• Deliver value for customers by enabling them to use hirify.global’s solution to meet business objectives.
• Identify new opportunities within accounts for increased sales and enhanced analytics.
• Develop and execute comprehensive Account Growth Strategies to significantly increase usage, adoption, and revenue.
• Lead Executive Business Reviews (EBRs) with client C-level/SVP sponsors, focused on quantifiable Return on Investment (ROI).
• Own the end-to-end customer experience, including onboarding, product adoption, and growth.
• Serve as a trusted advisor and industry expert, translating data intelligence into high-impact business outcomes.

Requirements

• Bachelor’s degree.
• At least 8 years of experience in analytical, customer-facing roles (e.g., customer success, consulting), with a minimum of 3 years dedicated to managing a portfolio of Strategic, Enterprise, or Global accounts in B2B SaaS/Data.
• Experience managing a book of business of at least $3M in Annual Recurring Revenue (ARR).
• Demonstrated success navigating large organizations, driving adoption and expansion, and cultivating executive relationships.
• Deep understanding of how data intelligence impacts go-to-market strategies.
• Experience with CRMs (ideally Salesforce or HubSpot).

Nice to have

• Prior startup experience, particularly in B2B SaaS or data companies.
• Exceptional ability to craft and deliver highly professional, executive-level presentations.

Culture & Benefits

• Thrive in the challenges of startups, motivated by rapid learning and growth.
• Core values include excellent communication, transparency, leverage, making a daily difference, and integrity.
• Comprehensive benefits package available.