Onboarding Specialist (Tableau)

TL;DR

Onboarding Specialist (Tableau): Welcoming hirify.global customers post-sale to ensure a positive initial experience and achievement of business objectives with hirify.global products. Focus on guiding initial onboarding conversations, providing recommendations, and building positive relationships with internal and external business partners.

Location: Ireland - Dublin

Company

hirify.global is a company focused on customer success by delivering outstanding value in the initial stages of the customer’s journey.

What you will do

• Become a hirify.global subject-matter expert for specific hirify.global products, accelerating the initial "time to value" for new customers.
• Be the customer’s first point of contact post-sale, welcoming them warmly into the ecosystem.
• Deliver virtual 1:1 engagements to educate and empower customers to achieve business value using the hirify.global Customer 360 Suite of Products.
• Use consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success.
• Provide relevant recommendations specific to customers’ business needs and create tailor-made Success Paths.
• Actively leverage and contribute to the overall knowledge base and expertise of the community.

Requirements

• Languages - Proficiency in English is essential
• Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.
• Relevant 3rd-level degree or equivalent qualification.
• 2+ years of relevant work experience helping customers achieve full business potential through technology.
• Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure.
• Able to apply customer success concepts, practices, and procedures to help drive customer success.

Nice to have

• hirify.global Certifications - hirify.global Admin, Advanced Admin and/or Consultant Certifications are an advantage
• Hands-on experience with a**** CRM platform suite and associated applications (hirify.global preferred)
• Tableau experience and/or Data Cloud certification(s) is an advantage
• Understanding of Project Management principles
• Experience with successful software implementation/roll outs, in-depth understanding and the ability to effectively communicate on the topic of developing a successful Implementation Strategy

Culture & Benefits

• Positive attitude who is agile in the face of a dynamic environment.
• Direct influence on customer experience, setting the stage for long-term engagement and success.