Customer Engagement Specialist

TL;DR

Customer Engagement Specialist (SaaS): Strengthening relationships with B2B customers across various industries, driving product adoption, and maximizing value realization with an accent on monitoring customer health metrics and mitigating churn risk. Focus on leading customer check-ins and product update sessions, collecting and synthesizing customer feedback, and creating engagement campaigns.

Location: Be physically located in Europe

Company

hirify.global is a go-to-market and signal orchestration platform for B2B mid-market companies.

What you will do

• Build and maintain strong relationships with B2B customers.
• Proactively engage customers to drive product adoption and maximize value realization.
• Monitor customer health metrics and take action to mitigate churn risk.
• Identify expansion and upsell opportunities in collaboration with Sales and Account Management.
• Collect and synthesise customer feedback to share with Product and Marketing teams.
• Lead self-service onboarding journeys, including in-app guides, email sequences, and live group sessions.

Requirements

• Previous Customer Engagement experience preferred, ideally within a B2B SaaS environment.
• Strong technical skills including experience with Salesforce and Intercom.
• Strong communication skills in German(C1/C2) and English
• Data-driven mindset with the ability to interpret customer health metrics.
• Commercial awareness and ability to identify growth opportunities.
• Highly organised and comfortable working in a remote fast-paced, ever changing environment.

Benefits

• Work with a very knowledgeable, high-achieving and fun team in an international, diverse, dynamic and committed work environment.
• Opportunity to work remotely, with a flexible work schedule.
• Mental Health support.
• Personal budget for home office equipment.
• Personal development plans, regular 1-1s and group training.