Chat Support Consultant (Crypto)

TL;DR

Chat Support Consultant (Crypto): Delivering high-quality customer support in crypto trading via live chat and email with an accent on prompt inquiry resolution and building strong customer relationships. Focus on mastering evolving tools, handling sensitive customer data securely, and applying the latest customer happiness practices.

Location: Fully remote

Salary: Compensation in USD

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support.

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Handle sensitive customer data with care and security.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.
• Be part of a fast-paced environment adapting to different shifts, including weekends and holidays.

Requirements

• Native Finnish-speaker and excellent English communication skills (C1 level).
• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience.
• Strong analytical thinking and research skills.
• Personal computer (at least 8Gb of RAM) with a stable internet connection.

Nice to have

• Crypto industry knowledge.
• CRM experience in Salesforce.

Culture & Benefits

• Flexible schedule and fully remote cooperation.
• Inclusive international environment.
• Compensation in USD.
• Balance between project workload and personal time.
• Responsive leadership interested in development and long-lasting cooperation.
• Culture built on trust, with no time-tracking requirements.