Customer Engagement Specialist (SaaS)

TL;DR

Customer Engagement Specialist (SaaS): Strengthening customer relationships and driving product adoption for a B2B go-to-market platform with an accent on maximising value realisation and mitigating churn risk. Focus on proactive engagement, identifying expansion opportunities, and collecting customer feedback.

Location: Remote, must be physically located in Europe

Company

hirify.global is a go-to-market and signal orchestration platform for B2B mid-market companies, providing data and insights to help businesses identify, engage, and convert accounts.

What you will do

• Build and maintain strong relationships with B2B customers across various industries.
• Proactively engage customers to drive product adoption and maximise value realisation.
• Monitor customer health metrics and take action to mitigate churn risk.
• Identify expansion and upsell opportunities in collaboration with Sales and Account Management.
• Lead customer check-ins and product update sessions.
• Collect and synthesise customer feedback to share with Product and Marketing teams.

Requirements

• Previous Customer Engagement experience, ideally within a B2B SaaS environment.
• Self-starter who is commercially minded and excited to search for expansion opportunities.
• Strong technical skills including experience with Salesforce and Intercom.
• Strong communication skills in German (C1/C2) and English.
• Data-driven mindset with the ability to interpret customer health metrics.
• Must be physically located in Europe.

Culture & Benefits

• Work with a knowledgeable, high-achieving, and fun international team.
• Opportunity to work remotely with a flexible work schedule.
• Mental Health support with Auntie.
• Personal budget for home office equipment.
• Personal development plans and regular 1-1s and group training.