Customer Success Engineer

TL;DR

Customer Success Engineer: Driving measurable business outcomes by embedding hirify.global into the core revenue workflows of customers with an accent on CRM integrations, workflow automation, and AI configuration. Focus on optimising technical environments to maximise adoption, AI maturity, and business impact.

Location: London (2 days per week in office)

Company

hirify.global is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team.

What you will do

• Conduct proactive CRM sync audits and integration health reviews, diagnosing and optimising Salesforce or Microsoft Dynamics integrations.
• Conduct AI configuration and utilisation audits across customer environments.
• Analyse sequence performance, content effectiveness, and automation design.
• Proactively identify technical leading indicators of churn risk.
• Act as the technical bridge between Customer Success and Product/Engineering, channeling structured customer feedback into roadmap conversations.
• Develop internal playbooks and audit frameworks, sharing cross-account learnings to improve technical maturity across the region.

Requirements

• 5+ years supporting or architecting SaaS platforms in enterprise environments.
• Strong working knowledge of Salesforce or Microsoft Dynamics integrations.
• Experience analysing and improving workflow automation or AI-enabled systems.
• Comfortable interpreting data to diagnose technical and operational issues.
• Able to translate business objectives into scalable technical solutions.

Culture & Benefits

• 25 days holiday + 8 bank holidays.
• Company contributes with monthly contribution towards your pension.
• Private medical care for employee and spouse/family with Program Health Plus.
• Opportunity to be part of company success via equity program.
• Diversity and inclusion programs that promote employee resource groups.