Customer Success Manager

TL;DR

Customer Success Manager: Owns and develops the Global Payments Customer Experience strategy with an accent on generating Customer Experience initiatives through research, insight, and ongoing measurement. Focus on improving customer loyalty, satisfaction, and increasing existing client revenue to drive revenue growth.

Location: Atlanta, Georgia, USA / Kansas City, Kansas, USA / Kansas City, Missouri, USA / Long Beach, California, USA / Moon Township, Pennsylvania, USA / San Diego, California, USA

Salary: $80,000

Company

hirify.global provides payment technology and software solutions.

What you will do

• Assist with developing and implementing an enterprise-wide Customer Experience strategy.
• Support the design and execution of the enterprise-wide program of core Customer Experience behaviors.
• Assist with creating and supporting ongoing communications internally and externally regarding our Customer Experience Strategy.
• Assist with alignment sessions with our customers regarding their Customer Experience goals.
• Collect data and produce metrics which support the Customer Experience program.
• Execute a continuous improvement process which includes feedback tools.

Requirements

• Bachelor's Degree
• Typically Minimum 6 Years Relevant Exp

Nice to have

• Experience with customer journey mapping.

Culture & Benefits

• Comprehensive benefits package including medical, dental and vision care.
• EAP programs.
• Paid time off.
• Recognition programs.
• Retirement and investment options.
• Charitable gift matching programs.