Connectivity Support Engineer II

TL;DR

Connectivity Support Engineer II: Advancing medical device connectivity for monitoring solutions by gathering customer needs, assessing interoperability with multi-parameter monitors and EMR systems, and validating real-world connectivity. Focus on becoming a subject matter expert, conducting hands-on testing, and leading cross-functional alignment to resolve complex interoperability challenges.

Location: Onsite in Lafayette, Colorado, United States of America, a minimum of 4 days a week.

Salary: $98,400–$147,600 USD

Company

hirify.global is a global healthcare technology leader focused on solving challenging health problems and empowering patient safety through innovation.

What you will do

• Serve as a subject matter expert on medical device connectivity between hirify.global monitoring devices, hospital networks, MPMs, and EMR systems.
• Collect and document customer feedback and connectivity needs through site visits and collaboration with field sales teams.
• Lead cross-functional discussions to align on connectivity priorities with R&D, Clinical, Marketing, and Regulatory partners.
• Conduct hands-on connectivity testing at partner hospitals, validating vital signs data transmission across different systems.
• Troubleshoot interoperability challenges and support the investigation of customer-reported connectivity issues.
• Prepare clear, organized documentation of findings, risks, and recommended next steps.

Requirements

• Bachelor's degree (biomedical engineering preferred) + 2 years of related experience, or a Master's degree in an equivalent technical field.
• Experience working directly with hospital staff, clinical environments, or medical devices.
• Proven communication, customer-facing, and stakeholder-management skills.
• Ability to synthesize customer needs, organize information, and prioritize effectively.
• Understanding of how medical devices encode and transmit vital signs data.
• Work onsite a minimum of 4 days a week in Lafayette, Colorado, USA.
• Travel up to 25% of the time based on business needs.

Culture & Benefits

• Competitive salary and a flexible benefits package.
• Health, Dental, and Vision insurance, Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA).
• 401(k) plan plus employer contribution and match.
• Paid time off and paid holidays.
• Tuition assistance/reimbursement.
• Commitment to fostering a culture of professional growth and cross-functional collaboration.