L2 Production Support Engineer (Java, SQL, Linux)

TL;DR

L2 Production Support Engineer (Java, SQL, Linux): Investigating and resolving support issues for senior external clients and internal stakeholders, with an accent on scalability, reliability, and performance of platforms. Focus on automating manual processes to increase efficiency and reduce risk while driving resolution of client issues through cross-functional collaboration.

Location: Hybrid position to work 3 days a week at the Mexico City office. Must be based in Mexico.

Company

hirify.global is a digital engineering and modernization partner for enterprises and digital native companies, providing services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

What you will do

• Investigate and drive support resolution with senior external clients and internal stakeholders.
• Provide mentorship and guidance to junior team members.
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance.
• Automate manual processes to increase efficiency and reduce risk.
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams.
• Create documentation and code snippets to share with clients and internal engineering teams.

Requirements

• Bachelor’s degree in information technology, Computer Information Systems, Computer Science, or a related field.
• 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms.
• Must be comfortable coding in Java and or Python, debugging API calls.
• Good Linux Scripting/Development skills - JAVA, Python.
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
• Must be willing to work in rotational shifts.

Nice to have

• Having worked in environment supporting 10000+ servers a plus.
• Multiple Application Support Experience a plus.
• ITIL and ITSM experience a plus.
• Global clients facing Support team experience a plus.
• Prior experience with Financial Institution a plus.

Culture & Benefits

• At hirify.global, professionals are hired based solely on their skills and qualifications.
• No discrimination based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.