Manager, Customer Success, Scale Amer

TL;DR

Manager, Customer Success (Scale AMER): Leading a team responsible for partnering with high-potential customers across the AMER region, building a scalable approach to ensure customer growth with hirify.global. Focus on blending data, automation, and human guidance to improve customer experience and drive meaningful business impact.

Location: Must be in the office at least three days per week in Chicago, Illinois, USA

Salary: $164,875 - $208,013

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Build and develop a high-performing team of Scale Customer Success Managers.
• Build and evolve hirify.global’s scaled CS approach in AMER using programs, playbooks, automation, and outreach.
• Ensure your team delivers customer outcomes across a large book of business, supporting product adoption, retention, and expansion.
• Collaborate with cross-functional partners to streamline the customer journey and deliver a high-quality experience.
• Use data and customer signals to prioritize impact, mitigate risk, and identify opportunities to improve customer health and business performance.
• Advocate for AMER customer needs within the wider Success and Product organizations.

Requirements

• 3+ years of experience in a leadership role within Customer Success, Account Management, or a related field
• 5+ years of experience as a CSM, Account Manager, or related customer-facing role at a B2B technology company
• Proven success driving customer outcomes in scaled or high-volume segments.
• A thoughtful, people-first leadership approach that encourages curiosity, growth, and inclusion.
• Strong operational mindset—you enjoy simplifying complexity and bringing structure to ambiguity.
• Proof of eligibility to work in the United States is required.

Culture & Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• 401k plan & match