Customer Success Manager

TL;DR

Customer Success Manager: Driving product adoption and maintaining partnerships with strategic AEC customers with an accent on fostering a "Customers for Life" environment and ensuring customer retention. Focus on onboarding new customers, monitoring account performance, and executing deployment strategies based on client goals.

Location: Remote, United States

Salary: $72,000 - $82,000 annually

Company

hirify.global is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content.

What you will do

• Ensure successful onboarding of new customers through best practices and platform walkthroughs.
• Become an hirify.global product expert, showcasing how our product offerings drive positive business outcomes for clients.
• Monitor customer account performance metrics and resolve any open issues.
• Work with account managers to execute deployment and adoption strategies based on client goals and KPIs.
• Relay customer feedback regarding product functionality and support to internal stakeholders.

Requirements

• Highly customer service orientated and passion for helping to resolve customer issues.
• Curious and a continuous learner – ability to stay up to date on product features and how they create customer value.
• Entrepreneurial: Have a desire to build new processes inside a larger, high-growth organization.
• A team player capable of high performance and flexibility working in a dynamic environment.
• Ability to analyze and interpret data using multiple tools (spreadsheets, BI, reports, etc.), and formulate action plans based on analysis.
• Bachelor’s degree from an accredited college or university and 5+ years of relevant industry experience.

Culture & Benefits

• Competitive salaries and comprehensive benefits.
• Flexible hours and generous time off to help support your work-life balance.
• Paid holidays and sick time.
• 401(k) with company match.
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options.