Senior Account & Relationship Manager - Customer Success Manager (Healthcare)

TL;DR

Senior Account & Relationship Manager - Customer Success (Healthcare): Manages an established customer base to ensure retention and drive product adoption and engagement with an accent on proactive strategic client support, securing contract renewals, and identifying opportunities for professional services. Focus on building strong, referenceable customer relationships, resolving complex business issues, and presenting results to senior level executives.

Location: Hybrid (8 days/month) in the USA, specifically Madison, WI, or Dallas, TX. Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.

Salary: $57,400.00 – $98,350.00 USD, eligible for Commission.

Company

hirify.global is a global information services and solutions company providing professional expertise in sectors including healthcare.

What you will do

• Proactively manage an established customer base to ensure retention of current relationships and contracts.
• Prioritize accounts based on perceived risk, potential growth, strategic value, and renewal timeframe.
• Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance.
• Develop and execute strategies to increase product adoption and engagement with customers.
• Secure strong, referenceable relationships within the assigned customer base.
• Identify and close opportunities for professional services to the client base.

Requirements

• Minimum 3+ years experience providing proactive strategic client support/customer service, preferably with a SaaS solution.
• Proven track record of securing contract renewals within a customer base.
• 3+ years experience building relationships and supporting the resolution of complex business issues for customers.
• Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives.
• Excellent account management, presentation, oral, and written communication skills.
• Intermediate Microsoft Office Suite skills.
• Bachelor’s degree preferred or relevant equivalent experience.
• Must be based in the USA.

Nice to have

• Experience with a SaaS solution.

Culture & Benefits

• Competitive benefits including Medical, Dental, & Vision Plans.
• 401(k), FSA/HSA, and Commuter Benefits.
• Tuition Assistance Plan and Paid Parental Leave.
• Vacation and Sick Time.
• Opportunity for commission in addition to base salary.

Hiring process

• Interviews are designed to assess individual skills, experiences, and communication style.
• Candidates are kindly asked to participate in interviews without the assistance of AI tools or external prompts.
• Virtual backgrounds should be removed, and in-person interviews may be included.