Senior Customer Account Manager (SaaS)

TL;DR

Senior Customer Account Manager (SaaS): Managing a portfolio of Enterprise customer accounts, ensuring high retention and identifying opportunities for revenue growth with an accent on contract negotiation and strategic relationship building. Focus on understanding customer business goals, mitigating churn risk, and evangelizing new product features within the Microsoft Azure ecosystem.

Location: Remote (United States)

Salary: 140,000 - 160,000 USD per year

Company

hirify.global adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering features that simplify management, ensure efficient operations, and lower Azure compute and storage costs.

What you will do

• Manage a book of Enterprise accounts, aiming for 90% or higher retention and proactively identifying opportunities for revenue expansion.
• Own the negotiation process for contract renewals and expansions from start to finish.
• Consult with customers throughout the lifecycle to understand their business and strategic goals.
• Establish and nurture key relationships with executive sponsors and decision makers within customer organizations.
• Collaborate closely with Sales and Customer Success leadership to mitigate churn risk and develop account expansion strategies.
• Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams.

Requirements

• Minimum of 9 to 14 years of experience in a customer success or account management role, preferably within the technology industry.
• Software background in an XaaS business such as SaaS, PaaS, or IaaS.
• Expertise in contract negotiation and conflict resolution.
• Demonstrated experience in customer relationship management, fostering relationships at all levels within Enterprise organizations.
• Strong understanding of cloud computing, IT services, or related fields.
• Proficient in using customer relationship management (CRM) software and other relevant tools.

Nice to have

• Experience working with Managed Service Providers (MSPs) or Enterprise IT Professionals.
• Familiarity with the Microsoft Azure ecosystem and cloud services.
• Knowledge of IT project management methodologies and best practices.

Culture & Benefits

• Competitive Base + Commission Plan and Stock Options.
• Health and Welfare Plans, Life and Disability Plans, and Retirement Plan (Benefits for international employees, outside the US, vary by country).
• Unlimited Flexible Paid Time Off, including your birthday off.
• Collaborative team culture committed to a diverse and inclusive workplace.