Customer Success Manager

TL;DR

Customer Success Manager: Managing customer relationships to drive product adoption, retention, and upsell for a location analytics platform with an accent on refining the customer journey and aligning resources. Focus on engaging clients to position solution value and partnering with cross-functional teams for product feedback.

Location: Remote (United States)

Salary: $75,000–$80,000 USD (annualized)

Company

hirify.global is a fast-growing SaaS startup specializing in location analytics, providing data-driven insights into physical locations, markets, and consumer behavior.

What you will do

• Own onboarding, nurturing, retention, and upselling for customers.
• Refine the customer journey and define customer base segmentation.
• Engage actively in client discussions to position the value of the solution.
• Partner with cross-functional teams to incorporate customer feedback into the product roadmap.

Requirements

• BA/BS degree.
• 1-3 years of Customer Success experience.
• Keen attention to detail for exceptional execution and operational quality.
• Entrepreneurial spirit and self-starter mindset.
• Aptitude for being organized with flexibility in a fast-paced environment.
• Demonstrated experience in presenting complex data in understandable ways.
• Demonstrated experience using analytical tools to measure performance.

Nice to have

• Proven ability to leverage business intelligence and analytics tools.
• Experience working with Government Municipalities or Civic segment clients.

Culture & Benefits

• Competitive salary.
• Fully remote work opportunity.
• Medical, dental, and vision coverage.
• Flexible time off and 401K.
• Equity awards for certain roles.
• Diverse and inclusive team culture.