Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Managing a portfolio of customer businesses, focusing on driving product adoption, revenue retention, and overall customer success. Focus on refining customer journeys, developing tailored success plans, and leveraging data to measure impact and foster long-term partnerships.

Location: Remote (Must be based in the United States)

Salary: $99,000–$112,000 USD (annualized)

Company

hirify.global is a rapidly growing location analytics platform that provides unprecedented visibility into physical locations, markets, and consumer behavior for various organizations.

What you will do

• Own onboarding, nurturing, retention, upselling, and ongoing success for all customers.
• Refine the customer journey, design listening points, and define the segmentation of the customer base.
• Engage actively in client discussions to position the value of the solution.
• Partner with cross-functional teams to ensure customer feedback is incorporated into the product roadmap.

Requirements

• 5+ years of Customer Success experience.
• Drives long-term customer retention, adoption, and expansion for high-value and complex accounts.
• Develop and execute tailored success plans for Mid-Market and Strategic Customers.
• Strong attention to detail and an entrepreneurial spirit.
• Experience working with cross-functional teams and projects.
• Demonstrated experience presenting complex data and using analytical tools.
• Remote opportunity with limited travel.

Nice to have

• Proven ability to leverage business intelligence and analytics tools to measure the impacts of initiatives.
• Experience working with Government Municipalities or Civic segment clients.

Culture & Benefits

• Join a pioneering company in a new market.
• Competitive salary and fully remote work.
• Medical, dental, and vision coverage.
• Flexible time off and 401K.
• Equity awards for certain roles.