Utility Account Manager (SaaS)

TL;DR

Utility Account Manager (SaaS): Building and growing strategic client relationships for EP&R SaaS solutions with an accent on product value, customer advocacy, and collaborative engagement. Focus on conducting business analysis, influencing product roadmaps, and supporting storm-response activities.

Location: Hybrid in the United States, with local office options in Chicago, IL, Georgia, or Florida.

Company

hirify.global provides intelligent infrastructure solutions for utilities and cities to manage energy and water, focusing on emergency preparedness and response products.

What you will do

• Develop deep subject-matter expertise across hirify.global’s EP&R SaaS suite to confidently guide clients and internal partners.
• Build, strengthen, and maintain collaborative, trust-based client relationships across all assigned accounts.
• Lead training and onboarding activities for new clients in partnership with the delivery team.
• Conduct client-specific business analysis to identify opportunities for optimization and recommend solutions.
• Act as a customer advocate by providing thoughtful recommendations for product enhancements and process efficiencies.
• Participate in storm-response activities as part of the EP&R storm-support team, including shifts, communication, and real-time user assistance.

Requirements

• Minimum 3 years of experience in professional services, account management, customer success, or related client-facing environments.
• Bachelor’s degree in business, communication, or a related field.
• Demonstrated ability to build authentic, mutually beneficial relationships with diverse stakeholders.
• Strong analytical, problem-solving, and critical-thinking skills.
• High level of personal accountability, independence, and initiative.
• Ability to adapt quickly, work confidently across varied personalities, and navigate dynamic situations.
• Excellent communication skills with the ability to translate complex concepts for diverse audiences.
• Willingness to travel up to 20% as needed.
• English: B2 required.

Nice to have

• Experience in the technology, utilities, energy, or critical infrastructure sector.
• Experience delivering training or developing educational materials.
• Familiarity with SaaS tools, business analysis practices, or customer success methodologies.
• Prior experience supporting emergency response or high-stakes operational environments.
• Professional working proficiency in French.

Culture & Benefits

• Competitive benefit package including financial, social, health, and wellbeing programs.
• Paid vacation and 401k matching.
• Employee stock purchase program.
• Hybrid work schedule.
• Commitment to building an inclusive and diverse workforce.
• Opportunity to contribute to the reliability of critical services and the well-being of communities.