Senior Director Account Support (Medtech)

TL;DR

Senior Director Account Support (Medtech): Driving customer success and engagement for recurring technology and services contracts, with an accent on maximizing member value, identifying performance improvement opportunities, and increasing revenue growth. Focus on strategic planning, direct customer interaction, and performance management for large health systems.

Location: Remote (US) with travel 41-60% within the US

Salary: $141,000–$234,000

Company

hirify.global is a healthcare improvement company providing clinical and cost technology and services to its members.

What you will do

• Support the account management team on account planning, renewal, and business retention processes.
• Develop member value/ROI, upsell/leads, presentation strategies, and build member relationships.
• Ensure Zone leadership and account management teams understand member's strategic and fiscal position, goals, and needs.
• Drive standardization of practices, reporting, and presenting value.
• Direct customer interaction and ownership via business reviews, partnering with sales on opportunities.
• Engage peers across the Premier alliance to maintain relevant knowledge and bring forward best practices.

Requirements

• Work Experience: 10 or more years of applicable experience.
• Education: Bachelor's degree required.
• Strong understanding of a broad range of healthcare industry challenges.
• Experience in account management and healthcare technology (clinical and/or cost).
• Ability to work with marketing, sales, and product teams.
• Proven track record of meeting/exceeding goals.

Nice to have

• Master’s Degree.
• Performance Improvement or Consulting experience, with a focus on clinical and quality domains.
• Account management experience leading large health systems.
• Client Management experience, especially with technology portfolios.
• SaaS or Consulting experience.
• Experience with Business Intelligence and Salesforce.

Culture & Benefits

• Health, dental, vision, life, and disability insurance.
• 401k retirement program.
• Paid time off and participation in employee incentive plans.
• Tuition reimbursement and professional development opportunities.
• Perks and discounts, including access to on-site and online exercise classes.
• Collaborative business environment focused on transforming the healthcare industry.